Exchange & Return Policy

Customers can easily request a return or exchange within 72 hours of receiving an order if any of the following apply:

  • The wrong item was delivered
  • An item is missing from the package
  • The product arrived damaged or expired
  • The delivery was significantly delayed
  • The item is of poor quality
  • The product does not match the pictures on our website Reach out to our team for a smooth and simple resolution.

Shipping Policy

Standard delivery across Pakistan takes 3 to 5 business days, depending on weather and road conditions. Same-day shipping is available in Karachi.

Once your package is dispatched, we will send you an SMS with your tracking number and courier details within 24 hours. You can track your shipment through the courier’s portal. Please ensure your contact number is active, as delivery riders will call you when they arrive. Our trusted delivery partners include PostEx, Trax, M&P, and Leopard.

Nationwide shipping is a flat rate of Rs. 200. We provide free delivery on all orders totaling Rs. 3000 or more. Promotional items and free gifts are awarded periodically based on specific campaign criteria, such as minimum order value or timing.

Frequently Asked Questions

Browse our store and add your desired items to the cart. Proceed to checkout, enter your shipping information, select your preferred payment method (Cash on Delivery, Bank Deposit, or Card), and confirm your purchase. You will receive a confirmation email with tracking details.

Log into your account and check your Order History. We will also send you status updates and tracking links via email and SMS.

Delivery is Rs. 350 anywhere in the country. Orders over Rs. 3000 automatically qualify for free shipping.

Orders generally arrive within 3 to 5 business days across the country. Same-day shipping is available in Karachi.

We currently only deliver within Pakistan so we can focus on providing the best possible service to our local customers.

We team up with reliable partners like PostEx, Leopard, Trax, and M&P to ensure your items arrive safely. You will receive specific tracking details for your assigned courier once the package ships.

Absolutely. We use industry-standard encryption protocols to ensure your data and payment details are strictly protected.

We frequently run sales and special offers. Follow our social media pages and subscribe to our newsletter to stay updated on the latest deals.

Orders can be adjusted or canceled only if they have not yet been dispatched. Please contact our customer support team immediately if you need to make changes.

Yes, our loyalty program allows you to earn points on every purchase, which you can redeem for discounts on future orders.

Simply click the “Unsubscribe” link located at the bottom of any promotional email we send you.

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