Frequently Asked Questions (FAQs)
Shopping with us is simple. Just follow these quick steps:
Discover: Browse our categories and click on any item to view its details.
Secure Your Items: Tap the “Add to Cart” button for anything you wish to buy.
Cart Verification: Open your shopping cart to review your selected products and the total cost.
Enter Details: Proceed to the checkout page and provide your shipping and contact information.
Select Payment: Pick the payment option that suits you best (Credit/Debit Card, Direct Bank Transfer, or Cash on Delivery).
Finalize: Review everything and hit confirm to place your order.
Stay Updated: Keep an eye on your inbox for an order confirmation email containing your tracking details.
You can easily monitor your delivery by logging into your account on our website and visiting the “Order History” tab. Additionally, our system will automatically email you at every major step of the fulfillment process.
You can easily monitor your delivery by logging into your account on our website and visiting the “Order History” tab. Additionally, our system will automatically email you at every major step of the fulfillment process.
We offer a flat nationwide shipping rate of Rs. 200. However, if your shopping cart totals Rs. 3000 or more, we will waive the shipping fee entirely! We also frequently run special promotional campaigns offering free delivery or complimentary gifts.
For standard nationwide delivery, you can expect your package to arrive within 3 to 5 business days after your order is confirmed. Please note that transit times may occasionally fluctuate due to severe weather or unexpected logistical disruptions in certain areas.
We deeply appreciate the global interest in our store! However, our current logistics and operations are exclusively dedicated to serving our customers within Pakistan. We do not offer international shipping at this time.
We have teamed up with top-tier courier networks to guarantee that your purchases arrive safely and promptly. Depending on your exact location, your package will be handled by highly reliable carriers such as PostEx, Leopard, or Trax. As soon as your box leaves our facility, you will be provided with a tracking link to follow its journey.
Absolutely. Protecting your privacy is a top priority for us. Our website utilizes rigorous, industry-leading encryption standards to ensure that all your personal data and payment details remain strictly confidential and secure.
We love treating our customers to a good deal! The best way to catch our latest discounts and promotional events is to check our homepage regularly, follow our official social media channels, and subscribe to our mailing list.
If your package has not yet been dispatched from our warehouse, we can usually accommodate changes or cancellations. Please reach out to our customer care team immediately so we can assist you before the order goes out.
Yes, we do! Our customer loyalty program allows you to accumulate reward points every time you shop with us. You can easily redeem these earned points for exclusive discounts on your future purchases.
If you prefer not to receive our marketing updates, simply scroll to the very bottom of any promotional email we have sent you and click the “Unsubscribe” link.
Yes, we do! We are thrilled to offer same-day shipping for our local customers right here in Karachi. To qualify for same-day dispatch, simply ensure your order is placed and confirmed before 2:00 PM. Orders placed after this time will be prioritized for delivery on the following business day.
Absolutely. We take product authenticity very seriously. Every single makeup, skincare, and haircare item we stock is sourced directly from the brands themselves or their authorized official distributors. We guarantee that you will only receive 100% genuine products.
Unfortunately, our courier partners (including PostEx, Leopard, and Trax) have strict company policies that do not allow parcels to be opened prior to the Cash on Delivery (COD) payment being cleared. However, you are fully protected by our Exchange & Return Policy if there is any issue with your order once you open it.
While we pack every order with extreme care, mishaps during transit can occasionally happen. If you receive a damaged, leaked, or incorrect product, please contact our customer care team via WhatsApp or email within 24 hours of receiving the parcel. Attach a clear picture of the item, and we will swiftly arrange a replacement or refund for you.
We want to make checkout as convenient as possible. We currently accept Cash on Delivery (COD) across Pakistan. For those who prefer going cashless, we also accept secure online payments via Credit/Debit Cards and direct Bank Transfers.
Our popular items tend to sell out quickly! If a product you love is out of stock, simply click the “Notify Me When Available” button on the product page. We will send you an immediate email alert the moment it is restocked.